Shipping & Returns

Everything here is a single, one-off item, so orders are packed by hand rather than pulled from a warehouse.

Dispatch

Orders are packed and posted within 2 working days of payment clearing. You will get a confirmation email when the order is placed, and a second email with tracking once it is on its way.

Packaging

Cameras are wrapped, padded on all sides and boxed. Lens caps go on, batteries are secured, and anything loose is bagged separately so it cannot knock against the body in transit.

Delivery

All orders are sent tracked. Delivery times depend on the destination and the service selected at checkout — the options and costs are shown before you pay, so there are no surprise charges at the end.

Returns

If a camera is not what you expected, you can return it within 14 days of delivery for a refund of the item price. It needs to come back in the same condition it was sent, with all the accessories that were included.

Return postage is covered by the buyer unless the item was faulty or not as described — in that case we cover it.

Faults and not-as-described

Every camera is tested before listing, but electronics can fail. If something is wrong when it arrives, message us within 14 days with a description and a photo or short video of the problem, and we will sort a replacement or a full refund including postage.

What is not covered

Wear and marks that are described in the listing are not faults. Neither is normal ageing on a used body — worn grips, small scuffs, or a screen with light marks. We photograph and describe these so you know before you buy.

Anything unclear, ask us on the contact page.